You do not need to print out the voucher, as the host already has your contact information on the booking confirmation form.
How to pay for an experience?
You can pay with a bank card on our website.
How to check the meeting time and place?
The meeting time and place are specified on the confirmation voucher.
I have more questions about the experience. How to contact the host for details?
If you have any questions about the experience, please feel free to contact us via online chat on our website. After confirming your booking, you will get access to the host's contact information (phone number or email), through which you will be able to clarify any questions.
What is the experience language?
Experiences can be in different languages. The language is specified on the experience card.
Our group is bigger than specified for the experience. What to do?
Please leave an experience search request on the homepage or contact our support team to suggest an experience according to your request.
Free cancellation is available up to 24 hours before the experience starts. Cancellation less than 24 hours before the experience start time is refundable only in case of unexpected circumstances, as specified in the refund policy.
I can't log into my account. What to do?
Don't worry. First, try logging in using a different browser or device. If that doesn't work, please contact us via online chat on our web-site or phone number +13025979133
We will do our best to help.
How to add the experience on your web-site?
To add your experience on the website, click "Add Experience" at the top of the page, sign up and create your experience. You can also add a new experience in the "Experience" section of your Host account.
How often is the host required to provide experience?
It's up to you to decide when and how often to provide the experience — schedule it as you see fit.
Is a commercial license required for the host?
Some experiences require a commercial license. Please check local regulations, especially if your experience involves food, alcohol, transporting people, etc.
Is it possible to limit the number of guests for the experience?
You can specify any number of guests for the experience.
How is the price of experience set?
Hosts set experience prices as they prefer. Please remember that your price must include our 15% commission.
What booking alternatives are available?
Clients can book experiences on our website as follows:
1. Choosing experiences After booking, our support team will contact you to confirm availability. Once confirmed, you will be provided with the client's information.
2. Requesting experiences Clients can leave experience requests, which will be displayed on your dashboard. You can offer your experience in response. If the customer chooses your experience, you will receive an email and the request will be transferred to the Booking section.
What is the payment procedure for the booking?
There is a 100% prepayment on the website, the payment is transferred no later than 1 working day after the booking is completed. Payment is made either by bank transfer or through a payment system that supports safe and secure credit and debit card operations.
What is the commission for the experience?
The commission for hosts is 15% of the experience's final price.
How to pay the commission?
As our website has a 100% prepayment policy, we will send you a net payment after the booking is completed. So you don't have to worry about the commission.