Frequently Asked Questions

Select an experience of your choice or leave a request on the main page to receive a personal experience offer.

Specify the desired dates to display all the available experiences on the site.
To double check that the experience is available, please contact our support team before booking.

The experience can be offered with additional services, such as food, drinks, transfer etc. These are included in the cost. Such services may vary depending on the experience and host.

Once you have completed your reservation, our support team will contact you. We will confirm your booking with the guide, and you will receive a voucher with confirmation.

If you have any questions, do not hesitate to contact us via online chat on our web-site, email at [email protected] or phone number +13025979133

You do not need to print out the voucher, as the host already has your contact information on the booking confirmation form.

You can pay with a bank card on our website.

The meeting time and place are specified on the confirmation voucher.

If you have any questions about the experience, please feel free to contact us via online chat on our website. After confirming your booking, you will get access to the host's contact information (phone number or email), through which you will be able to clarify any questions.

Experiences can be in different languages. The language is specified on the experience card.

Please leave an experience search request on the homepage or contact our support team to suggest an experience according to your request.

To cancel booking, please contact us via online chat on our web-site, email at [email protected] or phone +13025979133

Free cancellation is available up to 24 hours before the experience starts. Cancellation less than 24 hours before the experience start time is refundable only in case of unexpected circumstances, as specified in the refund policy.

Don't worry. First, try logging in using a different browser or device. If that doesn't work, please contact us via online chat on our web-site or phone number +13025979133

We will do our best to help.

To add your experience on the website, click "Add Experience" at the top of the page, sign up and create your experience. You can also add a new experience in the "Experience" section of your Host account.

It's up to you to decide when and how often to provide the experience — schedule it as you see fit.

Some experiences require a commercial license. Please check local regulations, especially if your experience involves food, alcohol, transporting people, etc.

You can specify any number of guests for the experience.

Hosts set experience prices as they prefer. Please remember that your price must include our 15% commission.

Clients can book experiences on our website as follows:

1. Choosing experiences
After booking, our support team will contact you to confirm availability. Once confirmed, you will be provided with the client's information.

2. Requesting experiences
Clients can leave experience requests, which will be displayed on your dashboard. You can offer your experience in response. If the customer chooses your experience, you will receive an email and the request will be transferred to the Booking section.

There is a 100% prepayment on the website, the payment is transferred no later than 1 working day after the booking is completed. Payment is made either by bank transfer or through a payment system that supports safe and secure credit and debit card operations.

The commission for hosts is 15% of the experience's final price.

As our website has a 100% prepayment policy, we will send you a net payment after the booking is completed. So you don't have to worry about the commission.